Contact information

Contact Information Policy

Last updated: June 29, 2026

At Crafted CNC, we want customers to be able to contact us clearly and easily with questions about orders, custom projects, quotes, shipping, returns, and product support.

Please review the information below so we can help you as efficiently as possible.

How to Contact Us

For questions, order support, quote requests, or general inquiries, please contact us using one of the methods below:

Crafted CNC
Website: https://crafted-cnc.com
Email: lambrightservices@gmail.com
Business Location: Mont Belvieu, Texas

Best Way to Reach Us

The best way to contact Crafted CNC is by email or through our website contact form.

Written communication helps us keep track of order details, personalization requests, artwork files, approvals, quote information, and any changes requested by the customer.

For custom orders, we may require details or approvals to be confirmed in writing before production begins.

Order Support

For questions about an existing order, please include:

Your name
Order number
Email address used at checkout
Product name or description
A clear explanation of your question or issue
Photos, if the question involves damage, defects, engraving, colors, sizing, or incorrect items

Providing complete information upfront helps us review your order faster and avoid delays.

Quote Requests and Custom Projects

For custom projects, bulk orders, corporate orders, wholesale requests, onsite engraving, or customer-provided item engraving, please include as much detail as possible.

Helpful information includes:

Product type
Quantity
Desired deadline
Material preference
Size or dimensions
Artwork, logo, or design files
Personalization details
Budget range, if applicable
Delivery, pickup, or event location
Any special requirements

Incomplete requests may require additional follow-up before we can provide pricing, timelines, or production recommendations.

Response Times

We do our best to respond to customer messages as quickly as possible.

Typical response time is 1–2 business days, but response times may vary depending on order volume, weekends, holidays, events, production schedules, or the complexity of the request.

Sending multiple messages through different platforms may delay our ability to respond efficiently. Please keep communication in one thread whenever possible.

Business Hours

Crafted CNC operates by appointment and production schedule.

Our typical communication hours are:

Monday-Friday, 8am-5pm

Messages received outside of business hours, on weekends, during holidays, or during onsite events may be answered the next business day.

Social Media Messages

Customers may contact us through social media, but email or our website contact form is preferred for order-related communication.

Social media messages can be missed, filtered, or separated from your order details. For important order information, changes, proofs, approvals, file submissions, deadlines, refunds, returns, or shipping issues, please contact us by email or through our website.

Crafted CNC is not responsible for missed production details sent only through social media unless we confirm receipt in writing.

Proofs, Approvals, and Order Changes

For custom orders, design proofs, mockups, revisions, order changes, and approvals may need to be confirmed in writing.

Production may be delayed if we are waiting for customer approval, missing order details, missing artwork, or clarification.

Once design work, material ordering, engraving, printing, cutting, or production has started, order changes may not be possible.

Please review our Terms of Service, Refunds & Returns Policy, and Custom Order Policy for more information.

Emergency or Rush Requests

If you have a rush request, please clearly state the deadline in your first message.

Rush orders are not guaranteed and must be approved by Crafted CNC before production begins. Additional rush fees may apply.

Expedited shipping does not shorten production time unless rush production has also been approved.

Physical Location and Local Pickup

Crafted CNC is located in the Mont Belvieu, Texas area.

Local pickup may be available when offered at checkout or arranged directly with us. Please do not arrive for pickup until you have received confirmation that your order is complete and ready.

Crafted CNC does not accept unscheduled walk-ins unless previously arranged.

Customer-Provided Items

If you need to drop off a customer-provided item for engraving, marking, printing, cutting, or modification, please contact us first.

Drop-offs must be scheduled and approved in advance. We may need to review the item, material, size, shape, coating, and engraving area before accepting the project.

Customer-provided items are accepted according to our Customer-Provided Item Policy.

Accuracy of Contact Information

Customers are responsible for providing accurate contact information at checkout.

This includes:

Name
Email address
Phone number, if provided
Shipping address
Billing address
Event details, if applicable

Crafted CNC is not responsible for delays, missed approvals, shipping issues, or failed communication caused by incorrect or outdated customer contact information.