Shipping policy

Shipping Policy

Last updated: June 29, 2026

Thank you for shopping with Crafted CNC. Because many of our products are custom-made, personalized, engraved, printed, cut, or produced to order, our shipping timelines include both production time and carrier transit time.

Please review the policy below before placing your order.

Processing and Production Time

Most Crafted CNC products are made to order. Production time begins after we receive all required order details, artwork, personalization information, proof approvals, and payment.

Typical production times vary by product and order size. Estimated production times may be listed on individual product pages, quotes, invoices, or order confirmations.

Production time may be affected by:

Customization complexity
Proof approval delays
Customer response delays
Material availability
Order quantity
Current order volume
Rush deadlines
Supplier or carrier delays
Holidays or shop closures

Production time and shipping time are separate. Selecting an expedited shipping method does not shorten production time unless a rush production option has been separately approved by Crafted CNC.

Custom and Personalized Orders

Custom, personalized, engraved, printed, cut, and made-to-order items may require additional time before shipment.

This includes, but is not limited to:

Personalized gifts
Engraved drinkware, glassware, tumblers, and cups
Name clips, bag tags, keychains, and accessories
Hot foil stamps
Custom signs
Custom-cut acrylic, wood, leather, metal, or printed products
Bulk, wholesale, corporate, wedding, or event orders
Products made with customer-submitted artwork, names, logos, wording, or design requests

If your order requires a proof or customer approval, production may not begin until approval is received.

Estimated Shipping Times

After production is complete, orders are shipped using the selected or most appropriate shipping method.

Estimated carrier transit times are estimates only and are not guaranteed by Crafted CNC.

Typical shipping options may include:

Standard shipping
Expedited shipping
Local pickup, when available
Local delivery, when separately arranged
Freight or special delivery for large orders, when applicable

Carrier delays are outside our control. Crafted CNC is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, delivery disruptions, customs, or other circumstances beyond our control.

Rush Orders

Rush production may be available for some products, depending on current workload, material availability, and order complexity.

Rush production must be approved by Crafted CNC before the order is placed or before production begins. Additional rush fees may apply.

Expedited shipping and rush production are not the same thing. Expedited shipping only affects carrier transit time after the order leaves our shop.

Shipping Rates

Shipping rates are calculated at checkout or provided in a custom quote, depending on the product and order type.

Shipping costs may be based on:

Package size
Package weight
Destination
Shipping method
Number of items
Special packaging requirements
Insurance or signature requirements, when applicable

For bulk, wholesale, corporate, or oversized orders, shipping may be invoiced separately if the final package size or shipping cost cannot be accurately calculated at checkout.

Local Pickup

Local pickup may be available for customers in or near Mont Belvieu, Texas, when offered at checkout or arranged directly with Crafted CNC.

Customers will be notified when their order is ready for pickup. Please do not arrive for pickup until you have received confirmation that your order is complete.

Orders not picked up within 30 days of notification may be considered abandoned unless other arrangements are made in writing.

Local Delivery

Local delivery may be available for select orders or events by prior arrangement.

Delivery availability, timing, and fees depend on distance, order size, schedule, and product type.

Local delivery is not guaranteed unless confirmed by Crafted CNC in writing.

Order Tracking

When your order ships, you will receive a shipping confirmation with tracking information if tracking is available for the selected shipping method.

Tracking updates are controlled by the shipping carrier. Please allow time for tracking information to update after the package is scanned by the carrier.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

Crafted CNC is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If you notice an address error after placing your order, contact us immediately at lambrightservices@gmail.com. We will do our best to update the address before shipment, but changes cannot be guaranteed once the order has been processed or shipped.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the order.

Packages Marked Delivered

If tracking shows that a package was delivered, but you cannot locate it, please first check:

Around your porch, mailbox, garage, side door, or delivery area
With household members
With neighbors
With your local post office or carrier office
Building offices, mailrooms, or parcel lockers, if applicable

Crafted CNC is not responsible for stolen packages or packages that are marked delivered by the carrier.

We will do our best to help, but replacement or refund is not guaranteed for packages marked delivered.

Lost Packages

If a package appears to be lost in transit, please contact us at lambrightservices@gmail.com.

A package may not be considered lost until the carrier’s investigation or claim process is complete, or until enough time has passed based on the selected shipping method.

Depending on the situation, we may assist with a carrier claim, replacement, remake, store credit, or refund at our discretion.

Damaged Shipments

If your order arrives damaged, contact us within 7 days of delivery.

Please include:

Your order number
Photos of the damaged item
Photos of the packaging
Photos of the shipping label
A description of the issue

Please keep the item and all original packaging until the issue is resolved. The carrier may require photos, packaging, or inspection for a damage claim.

We cannot guarantee replacement or refund for shipping damage if the original packaging is discarded before the issue is reviewed.

Missing or Incorrect Items

If your order is missing an item or you received the wrong item, contact us within 7 days of delivery at lambrightservices@gmail.com.

Please include your order number and photos of what you received.

If the mistake was caused by Crafted CNC, we will make it right by sending the correct item, remaking the item, issuing store credit, or providing a refund at our discretion.

Split Shipments

Some orders may ship in multiple packages, especially bulk orders, mixed-product orders, oversized items, or orders containing products with different production timelines.

If your order ships in multiple packages, you may receive more than one tracking number.

Bulk, Wholesale, Corporate, and Event Orders

Bulk, wholesale, corporate, wedding, and event orders may require custom shipping arrangements.

Shipping timelines, delivery deadlines, packaging requirements, and freight costs should be confirmed in writing before the order is approved.

Large or time-sensitive orders may require additional fees for rush production, upgraded shipping, insurance, signature confirmation, or special handling.

International Shipping

At this time, Crafted CNC does not offer international shipping.

Shipping Restrictions

Some products may not be eligible for certain shipping methods due to size, weight, material, fragility, destination, or carrier restrictions.

We reserve the right to modify the shipping method if needed to safely deliver the order. If a major shipping cost adjustment is required, we will contact the customer before shipping.

Weather, Holidays, and Delays

Shipping and production may be delayed due to weather, natural disasters, carrier issues, holidays, supply shortages, power outages, equipment issues, or other circumstances outside our control.

We will do our best to communicate major delays, but Crafted CNC is not responsible for carrier delays once a package has left our shop.