Refund policy

Return & Refund Policy

At Crafted CNC, most of our products are custom-made, personalized, engraved, printed, cut, or produced specifically for each customer. Because of that, our return policy is different from a standard retail store.

We want every order to be right, and we stand behind our workmanship. Please review the policy below before placing your order.

Custom and Personalized Items

Custom, personalized, engraved, made-to-order, or specially produced items are final sale and are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or incorrect due to an error by Crafted CNC.

This includes, but is not limited to:

Personalized gifts
Engraved tumblers, cups, glassware, or drinkware
Custom signs
Name clips, name tags, bag tags, and keychains
Hot foil stamps
Custom-cut acrylic, wood, leather, metal, or printed products
Items made with customer-submitted names, logos, artwork, wording, or design requests
Bulk, wholesale, corporate, event, or special-order items

Because these items are made specifically for you, we cannot resell them if they are returned.

Customer-Submitted Information

Customers are responsible for entering names, spelling, dates, initials, monograms, wording, design details, and shipping information correctly at the time of order.

We are not responsible for replacing or refunding items due to customer-provided errors, including but not limited to:

Misspelled names or words
Incorrect initials or monograms
Wrong dates
Incorrect phone numbers, QR codes, NFC links, or personalization details
Wrong product color, size, or style selected
Incorrect shipping address
Artwork or files submitted with errors

If you notice a mistake after placing your order, contact us as soon as possible at lambrightservices@gmail.com. We will do our best to help, but changes cannot be guaranteed once design work, material preparation, engraving, printing, cutting, or production has started.

Proofs and Approvals

If a digital proof or mockup is provided, it is the customer’s responsibility to review all details carefully before approving production.

Once a proof is approved, Crafted CNC is not responsible for errors that were visible in the approved proof, including spelling, layout, sizing, placement, or design choices.

Eligible Returns

Only non-custom, non-personalized, unused, and unopened items may be eligible for return.

To be eligible for a return, the item must be:

Non-custom and non-personalized
Unused and in original condition
In its original packaging, if applicable
Returned within 14 days of delivery
Approved by Crafted CNC before being shipped back

To request a return, contact us at lambrightservices@gmail.com with your order number and reason for return. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of delivery.

Please include:

Your order number
A clear description of the issue
Photos of the item
Photos of the packaging, if the item was damaged during shipping

If we determine that the issue was caused by Crafted CNC, we will make it right by offering a replacement, remake, repair, store credit, or refund at our discretion.

Shipping Damage

If an item is damaged during shipping, please keep the item and all original packaging. Photos of the packaging may be required to file a carrier claim.

We cannot guarantee replacement or refund for shipping damage if the original packaging is discarded before the issue is reviewed.

Color, Material, and Engraving Variation

Due to the nature of custom manufacturing, slight variations may occur between product photos, digital mockups, and finished products.

These variations may include:

Wood grain, knots, or natural markings
Leather or leatherette texture differences
Acrylic color or finish differences
Engraving depth, darkness, or contrast
Metal marking or finish variation
Slight placement or sizing differences
Screen color differences between devices

These natural or process-related variations are not considered defects and are not eligible for return or refund.

Customer-Provided Items

If we engrave, mark, cut, print, or modify an item supplied by the customer, the item is provided at the customer’s own risk.

Every material reacts differently to engraving, marking, printing, cutting, or finishing. While we take great care with customer-provided items, Crafted CNC is not responsible for replacing or reimbursing customer-supplied items if the final result is not as expected, unless otherwise agreed in writing before the work begins.

Cancellations

Orders may only be canceled before design work, material ordering, production setup, engraving, printing, cutting, or manufacturing has started.

Once work has begun, the order may no longer be eligible for cancellation or refund.

Rush orders, event orders, bulk orders, custom quotes, and special-order items may not be cancelable once accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Crafted CNC.

Original shipping charges are non-refundable. If a refund is approved, the cost of original shipping may be deducted from the refund amount.

We recommend using a trackable shipping method. Crafted CNC is not responsible for returns lost or damaged in transit.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow time for your bank or credit card company to process and post the refund.

Refunds will not be issued for: